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Source Types Book
TitleCustomer relationship management: a people process, and technology approach /Wagner, William
AuthorWagner, William
PublishedBoston : Thomson/CourseTechnology, 2007
Call Number658.812 W135C 2007
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Source Types Book
Title Connected CRM : implementing a data-driven, customer-centric business strategy
AuthorWilliams, David S.
PublishedHoboken, New Jersey :Wiley,2014.
Call Number658.812 W722C
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Source Types Book
TitleThe competitive advantage of customer centricity : using cuctomer centricity to deliver sustainable success /Sathit Parniangtong
AuthorSathit Parniangtong
PublishedBangkok : SasinGraduateInstituteofBusinessAdministrationofChulalongkornUniversity, 2010
Call Number658.812 S253C 2010
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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