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Title Managing quality service in hospitality : How organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
Author Ford, Robert C
Published Australia : Delmar, Cengage Learning, 2012
Detail 516 p. ; 26 cm
Subject
Added Author Sturman, Michael C
  Heaton, Cherrill P
Source Types Book
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